Buying
- How do I manage my shopping cart?
- Why has my order been closed?
- Can I change order details such as size, color etc.?
- What is my Wish List for?
- How do I find a product?
- How do I place an order?
- Will I be charged customs duties and taxes?
- How do I set my delivery address?
- Why cannot I place order due to security reasons?
- Why has my order been frozen?”
- A representative delayed responding to me due to queue.
- I have questions about details of a product
You can add up to 100 items in your shopping cart and pay for them all at once. You can also choose Buy all, or Continue Shopping.
When an order is closed, we will send you an email with a detailed reason for closing the order. You can also find the reason in your account.
Unfortunately, order details cannot be revised after an order has been placed and sent for delivery. You can also ask us in the chat box to cancel your order 10 minutes after placing it. Once your order has been successfully canceled, you can place a new order.
Keep track of your favorite products from Avicii by adding them to your wish list. You can create up to 10 wish lists, and organize them however you like.
Note: You can add up to 1000 products to each list at one time. Removed items are not stored.
1. Type the name of the product you’re looking for into the Avicii search bar. You can search for products by name or features, such as brand, artist, part number, etc.
2. If you have not decided what product you would like to find, you can try to search for the product in the categories section or our promotion product list under the search bar.
3. Narrow your product search by using the advanced search tools.
Note: Detailed product information is displayed on the site map. This information includes product specifications, seller information and buyer reviews.
1. When you’ve found a product you like, make sure you check product specifications and details such as usefulness, size, and color. You can also find more detailed information if you scroll down the product detail page.
2. Sometimes we also offer coupons. You can it on our coupons and promotions page.
3. When you’re ready to place your order, you can click “Buy Now or Add to Cart” and continue to the checkout, or you can add the product to your cart first and continue shopping.
4. If you want to buy all the items in your cart, simply click “Buy All” to place your order
Note: once the order has been paid, you are unable to change the delivery address. However, you can contact us to send any updates before then.
Depending on the service offered, but in most cases AVICII TAKES CARE OF EVERYTHING FOR YOU. Your satisfaction is our number one priority.
Set your delivery address on the address section on the Account Page. You can add multiple addresses on this page and select the preferred destination each time you place an order.
1. Sign in to your account and go to My Account
2. Click Address
3. Add/Edit/Delete your addresses
4. Click Save
Your order cannot be successfully placed due to a potential security risk. Please double-check if any unusual behavior has occurred for this order and then try to place the order again.
When an order has been frozen, we will send you an email with a detailed reason for freezing the order.
If you processed a chargeback from your bank account, then your order will appear as frozen. Please wait for the verification result or contact the bank for the details.
If your bank agrees to chargeback, your order will be closed and you’ll receive a full refund if the whole process was Avicii’s mistake. If your bank doesn’t charge back, your order will be unfrozen and you will be able to continue processing the order accordingly
We apologize for any delay you might have or may encounter, due to the high volume of customers online, we always try our best to make sure all our customers are responded to and settled.
If you have any questions about a product, contact us via email or live chat by using a personal message.
1. Product description.
2. In your Shopping Cart
3. In your Wish List
4. In your Orders page.
New Users
1. Click Register on the homepage or at the top right corner of any Avicii page
2. Enter your email address and wait for the Avicii verification message
3. Once you receive the verification message, set and confirm your login password
4. Enter your name and confirm, then start shopping!
Note: Make sure you enter the correct email address, and don’t forget to check your junk or spam folder if you don’t receive the verification email.
To sign into your account, please make sure you enter the correct registered email address (or Member ID) and password. Your password is case sensitive, so please check if your keyboard’s Caps Lock light is on and also make sure there are no extra blank spaces in the password. Other solutions may include:
1. Delete cookies or change your browser
2. Try the Password Retrieval process
3. If you encounter an error message saying, “Sorry, you are not authorized to sign into this account”, please contact our customer service team
Note: check your email inbox. You may have missed important information regarding your account.
To cancel your account, please follow the steps below:
Step 1: Sign into Avicii
Step 2: Click Account, then Edit Member Profile
Step 3: Click Deactivate Account and fill in the enquired information
Note: once you have deactivated your account, you will still be able to track information on your previous orders.
There are many reasons for your account to be unavailable, such as:
1. Self-deactivation. In this case, we suggest you register a new account
2. Deactivated due to trading rules violation
3. Due to security reasons, we temporarily locked your account to protect your information.
Note: check your email inbox. You may have missed important information regarding your account
To no longer receive our emails, please go to our website and follow the steps below:
1. Sign in to My Avicii, click Account, then remove it.
2. Send us a message through our email address
Please note, that some important emails, such as dispute notifications, cannot be canceled.
Delivery
Here in Avicii we do free delivery for major items , all orders will be delivered free of charge depending on the services rendered, we use the following shipping methods:
Emails
Your Avicii Account
UPS
FedEx
DHL
TNT
EMS
TOLL
Canada post
e-EMS
ePacket
Singapore Post
Swiss Post
Sweden Post
Russian Air
Special Line-YW
DHL Global Mail
S.F. Express & More.
If you haven’t received your order, please try the below methods to solve the problem:
Method 1. You can track your order with the tracking number given to you:
Go to My Orders > Locate the order > and go to our tracking page to track it.
You can also contact us for more delivery information. You may leave a message on our chat box
Method 2: If you didn’t receive your order and your Buyer Protection is about to end, please click the Chat Now button (at the bottom of this page) to chat with our Customer Service Team.
Please visit Estimated Delivery Time, but allow for 10 minutes after purchase for proper inspection of good and other verification
We allow 10 min after the order as been placed to confirm its wasn’t ordered mistakenly before delivery.
Payment
- Which payment methods can I use on Avicii?
- How can I combine multiple orders in one single payment?
- Payment cannot be processed because of security reasons?
- How can I pay with my credit card or debit card?
- What should I do if my card payment has failed?
- Why has my order been closed because of security reasons?
- How can I pay in my local currency?
- Why was the wrong amount deducted from my account?
- Why does the order status still say Awaiting Payment after payment?
- Why is my order being verified after I have already paid?
We use all major forms of credit or debit cards using The world’s most secure payment methods, including transfers, cash payment, Western Union, and bank deposits in our mobile app and website.
Even when you’re buying many orders, you can still pay for your orders in one go. Here’s how:
1. Go to Add the products to your cart
2. Click Seelct Payment in your order list
3. Select the orders you want to pay for.
4. Click Pay for Selected Order(s).
Your order cannot be processed due to security reasons. Please go to AVICII ASSISTANCE page to submit an online appeal. If the appeal is successful, you may try to process your order again. Thank you for your patience.
On our website and app, you can pay with all major kinds of credit cards globally. You can choose to pay with Visa (credit and debit cards), MasterCard, Maestro debit cards, American Express, and more.
If your payment has failed, please check the following:
1. Please make sure you have paid with a working card i.e. Visa, MasterCard, Maestro (debit card), or American Express.
2. Please contact your bank to confirm whether your card has been authorized
If you have a VISA card, click here to learn about 3-D Secure for VISA.
If you have a MasterCard, click here to learn about the MasterCard SecureCode
3. If your card has expired or your payment has exceeded your card’s limit, please contact your card issuer.
4. If you got an error notice on the checkout page, please check your card information and try to pay again. If this doesn’t work, you can try using another card or another browser.
We might have discovered a risk and to protect your account we have automatically cancelled your order and payment because all payment on AVICII goes through a security verification process. Your card will be temporarily blocked on our site/app.
In situations like this, some banks will decide to put your payment on hold. The money will be transferred back to your account, how long this takes mostly depends on your bank.
For more information, please contact your bank.
About the Ticket
To prevent order cancellation, please follow the below steps to submit an appeal:
1. Go to AVICII ASSISTANCE
2. Write a ticket or contact the customer care team with the chat box below
3. Submit the following documents:
– A copy of your ID if you used a personal credit card for the transaction, or a copy of your business registration if you used a company credit card
– A copy of both sides of the credit card
Normally, it takes 3 business days for our Order Verification Department to verify your card information after you’ve submitted your appeal. Once everything is verified, you can continue placing your order.
In case the new order is also closed, please try again after 24 hours. The system needs to take a few hours to update the appeal result.
Avicii Accepts all kinds of credit cards globally. All product prices and delivery costs on Avicii are in US Dollars. However, the British Pounds (GBP￡), Euro (EUR €), Russian Ruble (RUB руб.), Canadian Dollar (C $), Australian Dollar (AU $), Japanese Yen (￥), Swedish Krona and all the other country across the world are also accepted when you pay with your card debit or credit card.
When you pay by credit card, your transaction automatically gets converted into one of the following currencies: US Dollar, British Pound, Euro, Russian Ruble, Canadian Dollar, Australian Dollar, Japanese Yen, and Swedish Krona.
When you make a payment with Boleto (available in Brazil only), usually Ebanx or your bank converts the transaction for you.
In addition, Mercado Pago and Doku also support local currencies in Mexico and Indonesia.
If your bank converts the transaction, usually a conversion fee is charged. Please consult your bank for more details.
If extra money has been deducted from your account, it may due to:
– exchange rate change
– service fee or transaction fee charged by the bank
– the supportive currency of your card is A, while an order paid in currency B may cause more transaction fees. Kindly note every card with supportive currency. Eg: if your card only supports transactions in USD while the order was paid through YEN. The transaction will be converted for further processing and extra money may be required for every conversion.
If you still have concerns about this value, please double-check with the bank if the value difference was caused by the above reasons.
Credit/Debit Card
Please check whether you have placed repeat orders with the same price and same product from the one seller, but only paid for one of them.
1. Check the account page to find all your orders.
2. Find the order that is still awaiting payment.
3. After scrolling down you will find the order section on the account page.
4. Now check whether you have placed any repeat orders.
If you did not place any repeat orders, please contact your card issuer to check whether the payment was deducted from your account. If your bank confirms that the money was deducted by Avicii, please contact us and provide us with your bank statement as we will also confirm from our end.
Wire Transfer
Normally, it will take 5 business days for us to receive your payment after your wire transfer. Please check your order status again in approximately 7 business days after your wire transfer.
Western Union
Normally, payments by Western Union are processed within 3 business days. After this, the status of your order should change to Paid. If this is not the case, please contact us and submit your payment receipt containing the MTCN (Money Transfer Control Number).
To ensure the safety of your payment, all orders on Avicii will be verified. If you paid for your order by credit card, this process will take no longer than 20 minutes. Once your payment is verified, we will start preparing your order for delivery.
If after 24 hours your order is still being verified, please contact our Customer Service Team.
Return, Refund or Replacement
- How do I cancel a dispute?
- The product I received does not match the description?
- I have not received my refund on my credit card?
- Why is the refund lower than I expected?
- What will happen after I have opened a dispute?
- How can I add evidence or update my dispute?
- Refund is being processed after my order cancellation?
- How can I get a refund if my bank has gone bankrupt?”
- I received my order after getting a refund. What should I do?
- How do I get a refund by credit card or debit card?
- How can I get a refund if my credit card is no longer valid or has expired?
- How can I add evidence or update my dispute?
To cancel a dispute, please follow the steps below:
Step 1: Sign into Avicii
Step 2: Click the AVICII ACCOUNT PAGE page above.
Step 3: Click the My Tickets button to cancel the dispute
If the product you received does not match with the displayed product on Avicii, contact us to agree on a solution. If that doesn’t help, you can apply for a refund or replacement by opening a dispute. This is how you open a dispute:
Step 1: Sign into My Account and locate your order
Step 2: Click on the Create A Ticket button on the account page.
If you paid with a credit card, the money will be refunded to your card. It usually takes around 3-15 business days for the money to arrive.
If the refund process is marked “complete” but it looks like you did not get your money back yet, please check your bank account first. Some refunds are booked on the date of the purchase.
If after carefully checking your bank statement (as suggested above) you still cannot find your refund, please contact our customer service team.
Note:
1. The bank statement should have an official stamp.
2. Please provide a bank statement from 2 days before the purchase date until 10 business days after the (completed) refund date. For example, if you paid for an order on November 11 and your refund was completed on November 24, please send us the bank statement that shows payments from November 9 – December 8.
3. Mark the purchase of the specific order in your bank statement so that it is easy for us to find
Please go to your order details page on our website to find out whether you have applied for a full or partial refund.
Please note that the following costs cannot be refunded:
1. Currency conversion fees charged by your credit card issuer.
2. Credit card transaction fees.
3. Floating exchange rates.
Please contact your issuing bank for further information.
After you’ve opened your dispute, we will be notified and get 5 days to reply to your request. For more details on your dispute, please check the order details.
– If the error was from Avicii, you will automatically get your refund. This can take between 3 to 7 working days.
– If Avicii doesn’t agree with your refund request, you can propose a new solution or wait for us to automatically escalate your dispute. In this case, we will help you look into the matter and try to find a suitable solution.
– If you escalated your dispute and haven’t received an update for a long time, please get in touch customer service team.
To update your dispute, please follow the below steps:
Step 1: Sign into your Avicii account
Step 2: Click the AVICII ACCOUNT page below
Step 3: Check my ticket section to see if Avicii already proposed solution
- You can choose to accept or reject a proposal
- To update your proposal, please click Edit
- To offer more evidence to support your claim, please click Upload Evidence. You can upload files in .jpg, .jpeg, .bmp, or .png (2MB max).
t means your refund is currently being processed for you. Normally, it takes about 3-7 working days to receive it in your bank account. Please wait patiently for the refund.
Refunds can only be sent back to the account with which you used to make the payment. If your bank has gone bankrupt, please contact your card issuer directly for more information.
If you receive an item after the system has processed your refund, please contact us to resolve the issue.
You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-7 business days for the money to arrive
You will receive your refund on the same card that you used to pay for your order. To secure the safety of your account, we can’t refund other cards.
If your original card is not valid or if it has expired, please contact your card issuer for more information. Normally they receive the money on your behalf and transfer it to your bank account.
To update your dispute, please follow the below steps:
Step 1: Sign in to your Avicii account
Step 2: Click the AVICII ACCOUNTpage below
Step 3: Check MY TICKET SECTION for the already proposed solution
- You can choose to accept or reject a proposal
- To update your proposal, please click Edit
- To offer more evidence to support your claim, please click Upload. You can upload files in .jpg, .jpeg, .bmp, or .png (2MB max).
Coupons and Promotion
If you cannot get a discount, please check the below reasons:
- A limited amount of discounts are available. Distributed on a first-come, first-served basis, you may not get a discount when it is out of stock.
- Check the deadline for the discount. As we always have various activities on Avicii, you can join other activities to get coupons and discounts.
- Check if you meet the minimum spending requirements. For example, if it shows “US $7.00 off per US $89.00”, it means you can get the US $7 discount only when your order value is over the US $89.
You can get coupons and discounts in many different ways:
1. On the product page
In the orange section, you can see the discount the seller offers. During checkout, this discount gets automatically deducted from the order total.
Next to the seller discount, you can find select coupons and seller coupons (in the red section). Click on the coupon to get it and remember to use it when you place your order.
2. In your Cart
You can get coupons in your cart.
3. On sale pages
During large sales, such as our Anniversary Sale, you will find different activities or games to win coupons and coins (which can be exchanged for coupons). You can visit our site or app to check the pages.
If you don’t find the coupon under your account, please check below possible reasons below:
- Check whether the campaign is still valid. It may have not yet started or already expired.
- Check whether the coupon is issued based on a first-come, first-served basis. The coupon may already run out and you can try earlier in the next round.
When you place your order, you can use your coupon or get a discount. Here’s how:
1. Make sure you know when you can use the coupon.
Go to My Coupons to see which coupons have been added to your account.
When using your coupons, please pay attention to the following:
a. The minimum spend
b. The validity period
c. The coupon rules
2. Place your order
Found something you want to buy? Click Buy Now or Add to Cart to place your order.
3. Use the coupon when you confirm your order
You will then be taken to the Order Confirmation page, where you need to confirm your order and use your coupon.
Available discounts and coupons are shown automatically.
Coupons are a great way of saving extra on your orders. On AVICII.
AVICII coupons
You can use this coupon on any regularly priced item on our website and app.
- How do I get a coupon back?
If you receive a full refund on an order used with AVICII Coupons, the coupon(s) will be returned to you while they are still valid.
However, please note that if you receive a full refund on an order used with a Store Coupon, the Store Coupon will not be returned to you.
Sometimes, it looks like no coupons are available. In this case, you can check the following:
1. Is your coupon still valid?
If the coupon status says Expired or Used, this means that you can’t use the coupon anymore.
2. Are you meeting the minimum spending requirements?
For example, if a coupon is only valid for orders over US $100, but the total order value is only $80, you can’t use the coupon.
3. Have you checked the coupon terms?
Some coupons are only valid on our app/website or can be used for specific items only.
Creative Commons
