We use all major forms of credit or debit card using The world most secure payment methods including transfers, cash payment, Western union and bank deposit in our mobile app and website.

Even when you’re buying may orders, you can still pay for your orders in one go. Here’s how:

1. Go to Add the products to your cart
2. Click Awaiting Payment in your order list
3. Select the orders you want to pay for.
4. Click Pay for Selected Order(s).

Your order cannot be processed due to security reasons. Please go to AVICII ASSISTANCE  page to submit an online appeal. If the appeal is successful, you may try to process your order again. Thank you for your patience.

On our website and app you can pay with Visa (credit and debit cards), MasterCard, Maestro debit cards, and American Express.

If your payment has failed, please check the following:

1. Please make sure you have paid with Visa, MasterCard, Maestro (debit card) or American Express.

2. Please contact your bank to confirm whether your card has been authorized

If you have a VISA card, click here to learn about 3-D Secure for VISA.
If you have a MasterCard, click here to learn about the MasterCard SecureCode

3. If your card has expired or your payment has exceeded your card’s limit, please contact your card issuer.

4. If you got an error notice on the checkout page, please check your card information and try to pay again. If this doesn’t work, you can try using another card or another browser

We might have discovered a risk and to protect your account we have automatically cancelled your order and payment because all payment on AVICII goes through a security verification process. Your card will be temporarily blocked on our site/app.

In situations like this, some banks will decide to put your payment on hold. The money will be transferred back to your account, how long this takes mostly depends on your bank.

For more information, please contact your bank.

About the Ticket
To prevent order cancellation, please follow the below steps to submit an appeal:
1. Go to AVICII ASSISTANCE
2. Write a ticket or contact the customer care team with the chat box below
3. Submit the following documents:
– A copy of your personal ID or passport if you used a personal credit card for the transaction, or a copy of your business registration if you used a company credit card
– A copy of both sides of the credit card

Normally, it takes 3 business days for our Order Verification Department to verify your card information after you’ve submitted your appeal. Once everything is verified, you can continue placing your order.
In case the new order is also closed, please try again after 24 hours. The system need take few hours to update the appeal result.

1. A limited amount of discounts are available. Distributed on a first come, first served basis, you may not get discount when it is out of stock.
2. Check the deadline of discount. As we always have various activities on AVICII, you can join other activities to get coupons and discounts.
3. Check if you meet the minimum spending requirements. For example, if it shows “US $7.00 off per US $89.00”, it means you can get the US $7 discount only when your order value is over US $89.

You can get coupons and discounts in many different ways:

1.  On the product page
In the orange section you can see the discount the seller offers. During checkout, this discount gets automatically deducted from the order total.

Next to the seller discount, you can find select coupons and seller coupons (in the red section). Click on the coupon to get it and remember to use it when you place your order.

2.  In your Cart
You can get  coupons in your cart.

3.  On sale pages
During large sales, such as our Anniversary Sale , you will find different activities or games to win coupons and coins (which can be exchanged to coupons). You can visit our site or app to check the pages.

If you don’t find the coupon under your account, please check below possible reasons:

1. Check whether the campaign is still valid. It may has not yet started or already expired.
2. Check whether the coupon is issued based on first come, first served basis. The coupon may already run out and you can try earlier in next round.

When you place your order, you can use your coupon or get a discount. Here’s how:

1. Make sure you know when you can use the coupon. 
Go to My Coupons to see which coupons have been added to your account.

When using your coupons, please pay attention to the following:
a. The minimum spend
b. The validity period
c. The coupon rules

2. Place your order
Found something you want to buy? Click Buy Now or Add to cart to place your order.

3. Use the coupon when you confirm your order

You will then be taken to the Order Confirmation page, where you need to confirm your order and use your coupon.

Available discounts and coupons are shown automatically.